Refund Policy

Returns, Refunds, and Credits

At WR Resourcing, we pride ourselves on delivering high-quality, personalised services tailored to your specific needs. Here are the terms under which refunds and returns are processed:

Defective or Erroneous Items:

If you receive a defective or incorrect item, please return it to us within 28 days of receipt. Ensure the item is carefully and securely wrapped, ideally in its original packaging. Include your full delivery name, address, a contact number, and a detailed description of the defect or error. All valid returns due to defects or errors on our part will be replaced promptly upon receipt of the returned item.

Cancellations and Refunds:

Before Draft Delivery: If you wish to cancel your order before receiving the first draft, a refund will be issued. Please note that this refund will be subject to deductions for administration fees and any work already carried out.
After Draft Delivery: Once an order has been placed and the fee paid, there is generally no right to a refund, as we amend drafts until you are satisfied with the final product.
Express Orders: For express orders, if the draft is not delivered within the specified time frame, a refund of the express fee is available.

No Work Commenced:

A full refund is available if no work has commenced on your order and the request for a refund is made within 14 days from the date of purchase.

Personalised Services:

Due to the custom nature of services such as Business Photo Editing, Social Scrub, LinkedIn Optimisation, and CV Redesign, these are non-refundable.

Satisfaction Guarantee:

Customer satisfaction is paramount at WR Resourcing. If you are dissatisfied with any aspect of our service, please email us detailing your concerns. While there is no general right to a refund, we strive to resolve all complaints satisfactorily, and a credit note may be issued in exceptional cases where our 100% satisfaction guarantee has not been met.

Automatic Closure:

Orders that have been automatically closed or approved by the client are not eligible for refunds or credits.

We are committed to ensuring that each client receives the best possible service. However, due to the bespoke nature of our services, refunds are limited to the conditions outlined above. If you have any questions or need further assistance, please contact our customer service team.